Help + FAQ
What are your hours of operation?
Our customer service hours are 9:00 am to 5:00 pm Mountain Time. You may reach customer service at firstname.lastname@example.org.
Where is your company located?
Colorado, but we serve customers nationwide on a daily basis. We can ground ship to most locations in the US within 3 days.
What types of products do you print?
We print a core group of digital and large format products including banners, yard signs, political signs, postcards, business cards, brochures and more.
Can I track my order history online or check on the status of an open order?
Yes, each user at your company who places orders can view his or her own orders. Click on a job to see it's current status.
I need my order shipped the next business day, can you help me?
One of our specialties is meeting deadlines that other printing companies cannot. Please select next business day production at checkout.
How long does it take to get a proof?
You will receive an instant pdf proof when you upload your artwork online. If you request a hard proof we will print and ship it within 1 business day. All hard proofs are shipped via USPS first class mail.
Color, Quality & Repeat Orders
Color: We have at our facility a variety of printers used to produce your order. Colors may shift from order to order and from printer to printer. If color accuracy is critical, please request a 12-inch by 12-inch color comp for $25. If you don’t request a color comp, we will print your file as submitted. Please be aware that colors may shift and we cannot guarantee color accuracy. Quality: We use only the highest-quality materials and OEM inks to ensure outstanding finished products. Our staff takes pride in making you look good. Repeat Orders: As with the color comments above, please be aware that color tends to shift over time. An order placed today may be darker or lighter than an order placed six months from now. We do our very best to maintain color accuracy. However, this is the nature of large-format printing.
How do I upload my files?
You will be directed to upload your artwork during the ordering process so you can view an instant pdf proof.
What is the largest file I can upload?
We accept files up to 100MB. For files larger than this, please compress your artwork or lower the dpi prior to submitting.